Privacy Policy

At Lucky Services, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website, app, and services — including when you request services, submit a job application, or interact with our team.

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Information We Collect

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Personal Information You Provide

We collect the information you give us directly, such as:

  • Name
  • Phone number
  • Email address
  • Physical address
  • Service preferences or inquiry details
  • Payment information (processed securely through Stripe or QuickBooks)
  • Any other information needed to deliver or improve our services
Hiring & Job Application Information

If you submit a job application to Lucky Services, we may also collect:

  • Employment preferences
  • Availability
  • Skills and experience
  • Work history (if provided)
  • Any other information included in your application form or inquiry

This information is used only for employment evaluation and hiring-related communication.

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Automatically Collected Information

We use analytics tools (like Google Analytics and Tag Manager) to collect:

  • Device and browser information
  • Pages visited
  • Time spent on our website or app
  • App usage and interaction patterns

This helps us understand how our services are used so we can improve them.

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We also use SEO and performance monitoring tools such as SEMrush and Morningscore to analyze search visibility, site health, and keyword performance. These tools collect aggregate website performance data but do not identify you personally.

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How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Schedule, deliver, and communicate about your bookings
  • Process payments
  • Improve user experience across our website and app
  • Provide customer support
  • Send important updates or service confirmations
  • Send marketing communications (only with your consent)
  • Review applications and communicate during the hiring process

We do not sell or rent your personal information.

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SMS & Email Communication

By providing your phone number or email, you agree that Lucky Services may contact you about:

  • Service confirmations and reminders
  • Account or app updates
  • Hiring and employment-related communication (if you apply)
  • Customer support follow-ups

You may opt out of marketing messages at any time.

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Data Protection

We use administrative, technical, and physical safeguards to protect your information, including:

  • Secure server hosting
  • Encrypted data transmission
  • Restricted internal access
  • Trusted third-party services that follow strong security standards

Sharing of Information

We do not sell, trade, or share your information with third parties for marketing purposes.

We may share information only with trusted partners who help us run our business, such as:

  • MailerLite (email communication)
  • SEMrush – SEO monitoring, keyword research, and site auditing
  • Morningscore – SEO performance tracking and site health analysis
  • When I Work (team scheduling)
  • Stripe and QuickBooks (secure payments)
  • Google Analytics / Tag Manager (performance data)
  • Webflow (website hosting and domain management)

These partners may collect or process technical data according to their own privacy policies. We ensure that all partners follow strong security and compliance standards. None of these services are permitted to use your information for their own marketing purposes.

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Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site performance, and support essential website functionality. Cookies help us understand how users navigate our site and allow certain features—such as remembering logged-in sessions or improving page load speed—to work correctly.

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We use the following types of cookies:

  • Essential Cookies – required for core site features (security, login, form submissions).
  • Analytics & Performance Cookies – used by tools such as Google Analytics, SEMrush, and Morningscore to understand traffic patterns, search visibility, and site health metrics.
  • Functionality Cookies – used to remember preferences and improve user experience.

Your browser allows you to accept or decline cookies. You may disable cookies at any time through your browser settings; however, some site features may not function properly if cookies are disabled.

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We do not use cookies for advertising or sell cookie-related data to any third parties.

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Third-Party Services

Occasionally, our site or app may link to third-party websites or tools.
We are not responsible for their privacy practices, and we encourage you to review their policies before sharing information.

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Data Retention

We retain your information only for as long as needed to provide services, meet legal requirements, or manage hiring records.
When information is no longer required, it is securely deleted.

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Your Rights

You may request:

  • Access to the information we hold about you
  • Corrections to inaccurate information
  • Deletion of your data (with certain legal exceptions)
  • To opt out of marketing messages

To exercise any rights, contact us at: contact@goluckyservices.com

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Children’s Privacy

Lucky Services does not knowingly collect information from children under 13.
If you believe we have done so unintentionally, contact us and we will delete the information promptly.

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Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page, and your continued use of our services constitutes acceptance of any changes.

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Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact us at:
office@goluckyservices.com