Terms of Service

Welcome to Lucky Services. By accessing or using our website, mobile app, or any services we provide, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, please refrain from using our services.

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These Terms apply to all clients, website visitors, app users, and job applicants.

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Services Provided

Lucky Services offers home and lifestyle services including:

  • Residential cleaning
  • Vacation rental turnovers
  • Pet care
  • Yard and exterior maintenance
  • Handyman services
  • Errands and deliveries
  • Other home support services

Available services vary by location.
We may update or modify services at any time.

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User Responsibilities

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Accurate Information

You agree to provide accurate and complete information when requesting a service, communicating with our team, or submitting a job application.

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Safe Environment

Clients agree to maintain a reasonably safe environment for our employees to work in.This includes allowing safe access to the property and notifying us of hazards.

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Legal Use

Clients agree not to use Lucky Services for any activity that is unlawful, harmful, or fraudulent.

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Scheduling, Bookings & Communication

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How to Book Services

You may schedule services using any of the following methods:

  • Through our web app
  • By phone
  • By email
  • Through website contact forms

A booking is not confirmed until acknowledged by Lucky Services.

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Communication

By contacting Lucky Services or submitting a request:

  • You consent to communication via email, phone, and SMS
  • Standard messaging rates may apply
  • You may opt out of marketing communication at any time
  • You will still receive necessary operational messages (appointment updates, confirmations, etc.)

Payments & Billing

Payment Methods

Payments do not occur on our marketing website.

Payments may be processed through:

  • Our mobile/web app
  • Secure third-party tools (Stripe, QuickBooks)
  • Direct communication with our team (as approved)

By submitting payment, you authorize Lucky Services and our payment partners to process charges for the requested services.

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Cancellations

We request reasonable notice for cancellations or rescheduling.
Repeated last-minute cancellations may affect eligibility for continued service.

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Employment Status of Workers

All Workers Are Employees

All individuals providing services through Lucky Services are employees of Lucky Services, not contractors.

Lucky Services manages:

  • Hiring and onboarding
  • Training
  • Scheduling
  • Payroll
  • Insurance
  • Performance oversight
No Employment Relationship With Clients

Service use does not create an employment relationship between the client and any Lucky Services employee.

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Client Conduct Toward Employees

Clients agree not to:

  • Attempt to directly hire Lucky Services employees
  • Request unsafe or prohibited tasks
  • Engage in inappropriate or disrespectful conduct

Lucky Services reserves the right to discontinue service if employee safety or well-being is compromised.

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Intellectual Property

All content on this website—including images, design, branding, logos, and written material—is owned by Lucky Services. You may not reproduce or distribute it without permission.

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Third-Party Tools & Integrations

We use trusted third-party platforms to run and improve our business, including:

  • SEMrush (SEO analysis)
  • Morningscore (SEO & site monitoring)
  • Google Analytics & Tag Manager (website analytics)
  • MailerLite (email communication)
  • Stripe & QuickBooks (payment processing — not on this website)
  • When I Work (team scheduling)
  • Webflow (website hosting)

These partners may process technical or operational data according to their own privacy policies.

Lucky Services is not responsible for outages, errors, or data handling by third-party platforms.

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Limitation of Liability

To the fullest extent permitted by law:

  • Lucky Services is not liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free access to the website or app
  • Our maximum liability for any claim is limited to the amount paid for the specific service at issue

This limitation does not apply where prohibited by law.

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Indemnification

You agree to indemnify and hold Lucky Services and its employees harmless from claims arising from misuse of our services, violation of these Terms, or unsafe client property conditions.

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Termination

Lucky Services may suspend or terminate your service or account for:

  • Repeated late cancellations or no-shows
  • Unsafe, inappropriate, or abusive behavior
  • Providing false or misleading information
  • Violations of these Terms

You may discontinue use of our services at any time.

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Changes to These Terms

We may update these Terms occasionally. Updates will be posted on this page.
Your continued use of the site or services indicates acceptance of any changes.

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Contact Us

For questions about these Terms, contact us at:

office@goluckyservices.com